AssetGen SysMap is designed to help organisations manage change to complex services and infrastructures. Key to this is understanding the relationships between Configuration Items (CIs) which represent processes, services, applications and systems. Developed to meet best practice frameworks covering change and risk management such as ITIL and ISO20000, AssetGen SysMap complements monitoring systems and service desks with its ability to manage and present complex relationships and change impacts.
It combines the service or business view with IT components as shown on the right. When looking at change impacts, incidents, business continuity, risk management – a definitive information source is critical.
It is common sense to have system and service knowledge in one place, so AssetGen SysMap provides the ability to analyse CI dependencies and impacts in different ways. For instance:
Map how devices, systems, applications, services and processes interact
Create and maintain MS Visio® service maps for all services
Analyse the impact of releases or multiple changes on IT services
Quickly determine the underlying hardware and software for critical services
Improve decision making when faced with equipment or service failures
Enhance existing service management and monitoring toolsets with service knowledge
Automate change impact analysis for use by non-expert or occasional users
Integrates with AssetGen Connect for infrastructure change impacts