AssetGen SysMap is designed to help organisations manage change to complex services and infrastructures. Key to this is understanding the relationships between Configuration Items (CIs) which represent processes, services, applications and systems. Developed to meet best practice frameworks covering change and risk management such as ITIL and ISO20000, AssetGen SysMap complements monitoring systems and service desks with its ability to manage and present complex relationships and change impacts.

It combines the service or business view with IT components as shown on the right. When looking at change impacts, incidents, business continuity, risk management – a definitive information source is critical.

It is common sense to have system and service knowledge in one place, so AssetGen SysMap provides the ability to analyse CI dependencies and impacts in different ways. For instance:

  • Map how devices, systems, applications, services and processes interact
  • Create and maintain MS Visio® service maps for all services
  • Analyse the impact of releases or multiple changes on IT services
  • Quickly determine the underlying hardware and software for critical services
  • Improve decision making when faced with equipment or service failures
  • Enhance existing service management and monitoring toolsets with service knowledge
  • Automate change impact analysis for use by non-expert or occasional users
  • Integrates with AssetGen Connect for infrastructure change impacts
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Key Benefits

  • Faster impact and dependency analysis
  • Reduces the cost and risk of planning and implementing infrastructure changes
  • Reduces spreadsheet chaos and improves confidence in data accuracy
  • Automates the production and maintenance of Visio service map diagrams
  • Risk planning and improved service reporting
  • Synchronize data with service desks, discovery tools, DR lists and other systems
CI Viewer

Ci Viewer

Visio Diagram Parameters

Visio Diagram Parameters

Relationship Maintenance

Relationship Maintenance

Multi-CI Impact Analysis

Multi-CI Impact Analysis

Visio Server Impact Diagram

Visio Server Impact Diagram

CI Relationship Report

CI Relationships Report

Buying AssetGen SysMap

AssetGen SysMap has licensing options to suit single and multi-site environments. We’ll be glad to help you choose the best version to suit your needs.

AssetGen SysMap Product Datasheet (PDF – 1.02MB)
FAQ

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Next Steps

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